Blog · Clients · · 4 min read
“The usual” is the most dangerous phrase in a salon when the person serving today isn't the one who served last time. The client record exists so that “the usual” is written down.
What fits in a record
- Contact details and preferences.
- Notes: allergies, sensitivities, what they like and what they don't.
- Hair profile.
- Service history, with the colour formulas applied.
- Before and after photos, if they've given their permission.
- Their next appointment, their packages and their points.
It saves itself
There's no save button: what you type is saved instantly. Between one client and the next, with your hands half dry, you'll appreciate it.
From the record to action
Search by name or phone number and, from the record itself, book an appointment or take payment without looking the person up again. Formulas and AI Copilot analyses are saved there too, ready to repeat in six weeks' time.
Keep reading
- Before and after photos, with the client's permission first
Photos are the best technical record of a colour. TonoLab only lets you upload them if the client has authorised their use, and hides them if they withdraw it.
Clients · 20 August 2026 - Virtual try-on: show the new look before you pick up the scissors
With a photo of the client and another of the hair they want, the Copilot generates a simulation of how it would look in seconds.
AI Copilot · 9 October 2026 - Get your salon up and running on TonoLab in an afternoon
From sign-up to your first appointment: the order in which to set up hours, team and services so you can start working the same day.
Getting started · 8 October 2026